Merit Data and Technology, a leading company in the tech industry, is currently seeking qualified individuals for the position of Customer Support Executive – Voice/Email.
This job vacancy presents an exciting opportunity for individuals looking to kickstart their career in customer support within a reputable organization.
With a strong focus on innovation, excellent customer service, and advanced technology solutions, Merit Data and Technology offers a dynamic work environment that fosters growth and professional development.
Company name: Merit Data and Technology
Merit Data and Technology is a renowned and highly esteemed company in the technology industry. With years of experience and expertise, the company has earned a strong reputation for delivering cutting-edge data analytics and technology solutions.
Merit Data and Technology takes pride in its commitment to innovation, exceptional customer service, and providing advanced technological solutions to businesses across various sectors.
By leveraging data-driven insights, Merit Data and Technology empowers its clients to make informed decisions and drive growth.
Job post: Customer Support Executive – Voice/Email
Merit Data and Technology is actively seeking qualified individuals to join their team as Customer Support Executives. In this role, you will be responsible for promptly and effectively handling customer inquiries and concerns through both voice and email channels.
As a vital link between the company and its customers, Customer Support Executives play a crucial role in ensuring customer satisfaction, resolving issues, and maintaining strong client relationships.
Qualifications: Any Degree
To be considered for the position of Customer Support Executive at Merit Data and Technology, candidates are required to possess a minimum of an undergraduate degree in any discipline.
The company values a diverse range of educational backgrounds and believes that a well-rounded education contributes to the development of critical thinking and problem-solving skills necessary for success in this role.
Preferred: Inbound International calling experience
While not mandatory, Merit Data and Technology highly values candidates with prior experience in handling inbound international calls.
This experience demonstrates the ability to effectively communicate with customers from diverse backgrounds and adapt to different cultural nuances.
Candidates with experience in providing exceptional customer support in a global setting will be given preference during the selection process.
Work location: Chennai (Work from Office)
The Customer Support Executive position is based in the vibrant city of Chennai, India. As part of the work arrangement, selected candidates will be expected to work from the office.
Merit Data and Technology provides a modern and comfortable work environment, equipped with state-of-the-art facilities and resources to support employees in performing their roles effectively.
Experience: 0 – 1 year
Merit Data and Technology welcomes both fresh graduates and individuals with up to one year of experience to apply for the Customer Support Executive position.
This opportunity is designed to provide valuable on-the-job training and mentorship to individuals who are at the beginning of their career journey in customer support.
The company recognizes the potential in nurturing young talents and offers a supportive environment for growth and development.
Duty hours: 8 hours (shift basis)
The duty hours for Customer Support Executives at Merit Data and Technology are 8 hours per day, following a shift-based schedule.
This ensures that customer support services are available to clients throughout the day, maintaining a high level of responsiveness and uninterrupted assistance.
The company places great importance on work-life balance and ensures that employees have adequate rest periods between shifts.
Shift Timing: UK Rotational, work days: 5 days
As part of the Customer Support Executive role, candidates will be working on a UK rotational shift basis. This means that the working hours will align with the United Kingdom time zone to cater to the company’s international clientele.
The workweek consists of 5 days, allowing employees to have two consecutive days off for rest and personal commitments.
Gender: Male & Female
Merit Data and Technology is committed to promoting diversity and maintaining an inclusive work environment.
The company welcomes applications from candidates of all genders. The focus is on selecting individuals who possess the necessary skills and qualifications to excel in the Customer Support Executive role, regardless of their gender identity.
Age limit: 18 – above years old
Applicants for the Customer Support Executive position at Merit Data and Technology must be at least 18 years old or above.
This age requirement ensures that candidates are legally eligible to work and fulfill the responsibilities associated with the role.
Mandatory Skills: Excellent Communication, Basic Computer Knowledge
To thrive as a Customer Support Executive at Merit Data and Technology, candidates must possess excellent communication skills. Effective communication, both verbal and written, is crucial for understanding and addressing customer needs efficiently.
Additionally, candidates should have a basic understanding of computer systems and applications, enabling them to navigate the necessary software tools and platforms used in customer support.
Interview date: 7th July 2023
Merit Data and Technology has scheduled interviews for the Customer Support Executive position on the 7th of July 2023.
This date provides candidates with ample time to prepare and gather the necessary documents and information required for the interview process.
Shortlisted candidates will be notified in advance regarding the specific interview timings and any additional instructions.
Interview Timing: 11AM – 4PM
The interviews for the Customer Support Executive position will be conducted between 11 AM and 4 PM. Candidates are advised to be available during this time slot to ensure a smooth and efficient interview process.
The interview panel will evaluate candidates based on their qualifications, communication skills, problem-solving abilities, and their potential fit within the company culture.
Salary: As per industry standards with additional perks and benefits
Merit Data and Technology offers a competitive salary package for the Customer Support Executive position, in line with industry standards.
The salary will commensurate with the candidate’s qualifications, experience, and performance during the selection process.
In addition to the salary, the company provides various perks and benefits, such as health insurance, retirement plans, paid time off, and opportunities for professional growth and development.
Send your resume to email@example.com
To apply for the Customer Support Executive position at Merit Data and Technology, interested candidates can send their resumes to firstname.lastname@example.org.
This designated email address serves as the primary point of contact for applicants. Candidates are encouraged to showcase their relevant experience, qualifications, and enthusiasm for the role in their resumes.
If you have a passion for delivering exceptional customer service, excellent communication skills, and a desire to work in a global setting, the Customer Support Executive position at Merit Data and Technology is an ideal opportunity for you.
As a Customer Support Executive, you will play a pivotal role in ensuring customer satisfaction, building strong client relationships, and contributing to the success of the company.
With competitive salary packages, additional perks, and opportunities for growth, Merit Data and Technology is committed to providing a fulfilling and rewarding career experience.
Don’t miss the chance to join a reputable company at the forefront of data and technology solutions. Apply today and embark on a journey of professional excellence with Merit Data and Technology.